Service Announcement - Multi-factor authentication will be enabled w/c 30 Oct 2023

Service Announcement - Multi-factor authentication will be enabled w/c 30 Oct 2023

by Shaun Slaven - Real Group IT Support -
Number of replies: 0

Dear valued delegate,

Multi-factor authentication is coming to Dyslexia Action Moodle

As part of our continued efforts to improve the security of our websites and services, multi-factor authentication will be enabled on Dyslexia Action Moodle and will be made a mandatory requirement to access the site.

What is multi-factor authentication (MFA)?

MFA is a security concept where access to a system or resource is granted using two or more pieces of authentication. If you use online banking, you would have already experienced MFA; for example, you will log in with a username, password, and code received via SMS. The multiple factors are something you know (password) and something you have (SMS).

What MFA options are available for me?

You will have two options to receive codes to log into Moodle:

  1. Email.
  2. Authenticator app.

By default, all users will receive codes via email; however, users may receive codes via an authenticator app if they wish to.

What do I need to do?

Nothing! By default, verification codes will be sent to your email address. The login process is detailed as follows.

Enter your username and password and click 'Log in'.


You will then be directed to a page asking for a verification code. You will receive an email containing your verification code.


Enter the code and click 'Verify code'.


You will then be logged into Moodle.

If you would like to receive verification codes via an app, instructions on setting this up are available on our Uservoice site (please note: you will not be able to setup MFA via an authenticator app until MFA is enabled next week).

When will MFA be enabled?

MFA will be enabled for all users beginning early next week (week commencing 30 October 2023). If there are any issues during the implementation  process, MFA will be disabled and you will be notified of this.

Questions / further support

If you have any questions or concerns, please email or click the Moodle Support button in the bottom right corner of Moodle.